Find answers to the most common questions about reservations, pricing, cancellation terms, hourly service, and passenger details.
Reservations are not guaranteed instantly. Users first submit a ride request, which is reviewed based on driver and operational availability. Once approved, the reservation is confirmed.
The displayed price is fixed and does not change based on traffic duration. Recalculation may only apply if the route or distance changes.
Hourly services are offered as package-based options, such as 4 hours / 60 km or 8 hours / 120 km.
Main passenger details and, when needed, additional passenger information are collected in line with legal and UETDS requirements.
Find answers to common questions about reservations, pricing, cancellation terms, and service details.
Voyest is a transportation platform that offers airport transfer, private city/intercity transportation, and hourly chauffeured vehicle services.
No. Voyest is not a taxi-hailing app. Through Voyest, you can create requests for private transfer and chauffeured vehicle services.
Voyest has two main services: Transfer service — used for airport, city, and intercity rides. Hourly chauffeured vehicle service — offers private vehicle and chauffeur service with specific duration and mileage packages.
Active service areas are shown in the app and on the website. Requests may not be created outside the service area.
You can create a ride request through the app by selecting the pickup location, destination, date, time, passenger information, and vehicle type.
No. In Voyest, your request is sent to available drivers. The reservation is confirmed when a driver accepts your request.
You can create a ride request for at least 1 hour after the current time.
You can create a ride request up to 15 days in advance.
The response time may vary depending on the request time, region, and driver availability. The app shows the status of your request through notifications.
If no available driver is found, your request will be closed and you will receive a notification. You may create a new request if you wish.
When a driver accepts your request, the driver, vehicle, and ride details become visible in the app.
Yes. The ride fare shown in the app is determined according to the selected route and service. Minor route differences during the ride do not change the base fare. If the pickup or destination location is changed, the fare may be recalculated.
For Transfer Service, additional expenses such as bridge, highway, and parking fees are included in the total fare. For Hourly Service, additional expenses such as bridge, highway, and parking fees are not included in the total fare. These fees may be applied separately depending on the ride conditions.
When a driver accepts your request, a pre-authorization may be placed on your card. The actual payment transaction is completed when the ride is finished.
Payment on Voyest is made by card. Supported card types are shown on the payment screen.
Card transactions are processed through the infrastructure of an authorized payment institution. Voyest uses the secure systems of the payment provider for card security.
Yes. You can cancel through the app until a certain time before the ride start time.
Cancellation is free if there are more than 30 minutes before the ride start time.
Yes. A cancellation fee may be applied for cancellations made within the last 30 minutes before the ride start time.
When the driver switches to “On My Way” status, the cancellation process is managed through the active ride screen. Cancellation conditions may change at this stage.
No-show means that the passenger is not present at the specified location and time.
Yes. A no-show fee may be applied if the passenger does not arrive within the specified time.
The waiting time may vary depending on the service type and ride conditions. Waiting information for airport and private transfers is shown in the app.
Hourly service is a chauffeured vehicle usage service within a specific duration and mileage limit.
The selected vehicle, chauffeur, specified duration, and mileage limit are included.
If the duration or mileage limit of the selected package is exceeded, an additional fee may apply.
In hourly service, the main service area and service duration are taken as the basis. Route details may be shared with the driver during the service.
If you will not be joining the ride yourself, you must enter the first passenger’s name, surname, phone number, and required identity information.
Yes. You can enter additional passenger information while creating a ride request.
Yes. You can select previously saved passengers from the “My Contacts” or “Select Passenger” section.
Passenger information is used for reservation, security, operation, and required legal notification processes.
Voyest processes user and passenger information within the scope of KVKK and uses it only for necessary operational processes.
Voyest’s driver network consists of professional transport providers and drivers who hold the relevant authorization certificates.
Different vehicle options such as Eco Van, Luxury Van, and Minibus may be offered in the app.
In case of operational necessity, the vehicle may be changed to the same or a suitable segment. In this case, the user will be informed.
Driver communication features generally become active 30 minutes before the ride time.
Yes. You can contact the driver through the communication options offered in the app.
Yes. You can request an invoice by filling in the required invoice information in your profile.
Yes. You can request a corporate invoice by entering your company information.
Yes. Voyest can be used for corporate transportation needs as well as by individual users.
You can register with your phone number and use the app by completing your profile information.
You may need to contact the support team to change your phone number.
Yes. It is recommended to keep notifications turned on for request status, driver acceptance, cancellation, and ride updates.
Times in Voyest are shown based on Turkey time.
You can create a request through the support section in the app.
In emergencies, you should first contact the official emergency assistance lines. You can also use the support and emergency contact features in the app.
The support team’s reply will be displayed on the support request screen in the app. A notification may also be sent if necessary.