Frequently Asked Questions

Find answers to the most common questions about reservations, pricing, cancellation terms, hourly service, and passenger details.

How Does the Process Work with Voyest?

Reservations are not guaranteed instantly. Users first submit a ride request, which is reviewed based on driver and operational availability. Once approved, the reservation is confirmed.

Pricing Structure

The displayed price is fixed and does not change based on traffic duration. Recalculation may only apply if the route or distance changes.

Hourly Service Logic

Hourly services are offered as package-based options, such as 4 hours / 60 km or 8 hours / 120 km.

Passenger Information

Main passenger details and, when needed, additional passenger information are collected in line with legal and UETDS requirements.

Frequently Asked Questions About Voyest

Find answers to common questions about reservations, pricing, cancellation terms, and service details.

Is my reservation confirmed instantly?

No. You first submit a ride request through Voyest. The request is reviewed based on driver and operational availability. Once approved, your reservation is confirmed.

The displayed price is fixed and does not change based on traffic duration. Recalculation may only apply if the route or distance changes.

You can cancel free of charge up to 30 minutes before your ride.

Hourly services are offered as packages, such as 4 hours / 60 km or 8 hours / 120 km.

Voyest offers airport transfers, city rides, intercity travel, and hourly chauffeur services.

No. The displayed price does not change based on traffic duration.

Main passenger details and additional passenger information may be collected when required by legal and UETDS regulations.

You can create a reservation at least 1 hour before the ride and up to 15 days in advance.

Your driver waits for 15 minutes at the pickup point. If you do not arrive within this time, the ride may be marked as a no-show.

You can create a support request through the app. Our team will check and contact you.

Still have questions?