Last Updated: 23 July 2026
Trade Name: Ertur Turizm Taşımacılık Servis Ajans ve Ticaret Limited Şirketi
Brand and Platform: Voyest
Address: Kemankeş Karamustafa Paşa Mahallesi, Necatibey Caddesi No:56, Beyoğlu/Istanbul, Türkiye
Trade Registry Number: 349656
Telephone: +90 212 238 39 37
Reservation Telephone: +90 532 377 41 91
Email: [email protected]
Website: www.voyest.com
No physical products are sold or delivered through Voyest.
The service provided is a scheduled transfer or hourly chauffeured vehicle service performed according to the date, time, pickup location, destination, service duration and vehicle class selected by the User.
The submission of a ride request by the User does not mean that the reservation has been confirmed.
The reservation shall be confirmed only after:
The service shall be provided at the date, time and pickup location specified in the reservation confirmation. The service shall be deemed delivered and performed upon completion of the journey.
The base service fee displayed during the reservation process includes taxes unless otherwise stated.
For transfer services, the base price is fixed for the pickup and destination locations specified at the time of reservation. Ordinary traffic conditions or the use of an alternative route for safety reasons shall not change the base price.
The following amounts may be added to the base service fee:
Additional expenses actually incurred shall be added to the total amount at the end of the journey.
The actual journey price is not charged when the ride request is initially submitted.
When a suitable driver accepts the request, a pre-authorization transaction may be placed on the payment card selected by the User.
Pre-authorization does not constitute a final charge to the card. The specified amount is temporarily blocked against the User’s available card limit.
If the pre-authorization transaction is unsuccessful, the reservation may not be confirmed and the driver assignment may be cancelled.
The pre-authorization amount may be used for the collection of:
The actual total amount shall be calculated upon completion of the journey.
The total amount may consist of:
Depending on the technical operation of the payment infrastructure, the final amount may be captured from the pre-authorization amount, or the pre-authorization may be released and the actual total amount may be charged separately through 3D Secure.
The User shall not be charged more than once for the same service.
Where the final amount is lower than the pre-authorization amount, only the applicable amount shall be charged and instructions shall be sent to the payment service provider to release the remaining blocked amount.
Where the final amount exceeds the pre-authorization amount, the User may be requested to make an additional payment or provide 3D Secure approval for the difference.
The User may cancel the reservation free of charge at least 30 minutes before the scheduled journey start time.
In the event of free cancellation:
The cancellation time shall be determined based on the time at which the User’s cancellation request reaches Voyest’s systems.
Where the User cancels the reservation less than 30 minutes before the scheduled journey start time, 50% of the reservation amount on which the pre-authorization was based shall be charged as a cancellation fee.
Example:
If the amount on which the pre-authorization was based is TRY 1,000, a cancellation fee of TRY 500 shall be charged. Instructions shall be sent to the payment service provider to release the remaining TRY 500.
In the event of a chargeable cancellation, the full reservation amount shall not be charged. Only the applicable 50% cancellation fee shall be collected.
Where toll road, bridge, motorway or parking expenses have actually been incurred before cancellation, such expenses may be charged separately.
Once the driver has selected “On My Way” or an equivalent journey status, cancellation must be completed through the active journey screen or Voyest support channels.
Cancellations made at this stage shall be subject to the applicable chargeable cancellation conditions based on the time of cancellation.
Toll road or parking expenses actually incurred by the driver while travelling to the pickup location may be charged separately to the User.
When the driver arrives at the pickup location, the driver shall select “I’m Here” or an equivalent status through the application.
A 15-minute waiting period shall begin following this notification.
The reservation may be closed as a no-show in any of the following circumstances:
In the event of a no-show, 50% of the reservation amount on which the pre-authorization was based shall be charged as a no-show fee.
Instructions shall be sent to the payment service provider to release the remaining pre-authorization amount.
Example:
Where the pre-authorization amount is TRY 1,000:
A no-show fee may only be applied after the driver has confirmed arrival at the pickup location and the 15-minute waiting period has expired.
No cancellation fee shall be charged to the User where the reservation cannot be performed due to:
In such circumstances:
The User is not required to accept the alternative service.
Where the service is not provided due to a reason attributable to Voyest or the carrier performing the service, no service fee shall be charged to the User.
Where payment has already been collected, the full amount shall be refunded.
Any allegation that the service was provided incompletely or defectively shall be assessed based on the reservation and journey records. The User’s rights arising under applicable consumer legislation are reserved.
For airport transfers, the User must provide the correct flight number.
Where the correct flight number has been provided, Voyest may, subject to operational availability, monitor the flight delay and update the service time accordingly.
Where the flight number is incorrect or incomplete, or where the delay cannot be communicated, the standard waiting time and no-show conditions may apply.
Additional waiting charges displayed in the application may apply where the free waiting period is exceeded.
Natural disasters, war, acts of terrorism, civil unrest, decisions of public authorities, road closures, extraordinary weather conditions, epidemics, strikes, widespread communication or payment system outages and similar events beyond the control of the parties may constitute force majeure.
Where the service cannot be provided due to force majeure:
The services offered through Voyest are passenger transportation services scheduled for a specific date, time and route.
Accordingly, the general 14-day unconditional right of withdrawal does not apply to reservations. The User’s cancellation rights are subject to the free and chargeable cancellation conditions set out in this document.
This provision shall not eliminate the User’s statutory rights where the service is not provided or is provided defectively.
The release of a pre-authorization and a refund are separate transactions.
When a pre-authorization is released, no previously charged amount is returned. Instead, instructions are sent to the payment service provider and the card-issuing bank to release the amount temporarily blocked against the User’s available card limit.
The time required for the released amount to appear on the card or available limit may vary depending on the processing times of the card-issuing bank.
Any delay caused by the bank after Voyest has submitted the pre-authorization release instruction is outside Voyest’s direct control.
A refund of an amount already charged shall be made to the card or payment method originally used for payment.
Refunds cannot be made to a different card, bank account or third party.
Once the refund has been approved by Voyest, the instruction shall be submitted to the payment service provider without undue delay.
The time required for the refund to appear on the card or account may vary depending on:
The submission of a refund instruction by Voyest does not guarantee that the amount will appear immediately on the card statement or account.
A partial refund may be issued in the following circumstances:
A partial refund may not exceed the total amount collected.
The User may submit a cancellation or refund request through the following channels:
Mobile Application: Reservation or active journey screen
Email: [email protected]
Telephone: +90 212 238 39 37
Reservation Telephone: +90 532 377 41 91
Address: Kemankeş Karamustafa Paşa Mahallesi, Necatibey Caddesi No:56, Beyoğlu/Istanbul, Türkiye
The following information may be requested as part of an application:
Users may apply to Consumer Arbitration Committees or Consumer Courts within the applicable monetary limits prescribed by law.
These Conditions shall enter into force upon being electronically accepted by the User before the reservation.
The reservation date, time, route, price, vehicle class, pre-authorization amount and additional fee information form an integral part of these Conditions.